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Position Title: Customer Service Rep – IN OFFICE
Salary Range: $42-49K
Location: Northwest
Job Category: Customer Service
Position Type: Direct Hire

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Our client is seeking outgoing, enthusiastic, and driven professionals to join their organization on a temporary basis during open enrollment season. Our client’s approach is to inform customers on insurance policies while managing multiple tasks in a fast-paced environment where quick response times are imperative.


  • Researches and responds to customers’ inquiries by accessing the various system and other informational sources
  • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
  • Adheres to determined quality standards for the handling of calls and written inquiries.
  • Reviews subscriber’s coverage to determine type and level of benefits.
  • Assembles, sorts, copies, distributes, logs, files and retrieves claims, phone messages, internet mail and other materials.

Job Requirements

  • Position requires a high school diploma or equivalent and one year experience in a customer service business environment.
  • Preferably a call center that requires the simultaneous use of multiple computer applications to assist the customer.
  • Will accept any suitable combination of education, training, or experience.
  • Advanced communication, interpersonal and organizational skills.
  • Ability to perform duties such as telephone, e-mail, webchat, voicemail, fax, and written inquiry functions on demand
  • Knowledge of personal computing and Windows based software applications such as Introduction to Windows, Basic Word, Basic Excel; and Basic Internet skill.

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