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Position Title: Collections Specialist
Salary Range: $19/HR
Location: Northeast
Job Category: Accounting Customer Service
Position Type: Temp-to-Hire

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The Collections Specialist is responsible for providing professional customer service and collection recovery of bad debt accounts to client’s customers.


  • Makes all necessary calls to effectively collect an account. Takes inbound calls and makes outbound calls. Utilizes approved letters for additional contact
  • Handles customer inquiries in a timely manner
  • Handles all calls in a professional, yet firm manner, while following the Fair Debt Collection Practices Act (FDCPA) guidelines, Fair Credit Reporting Act (FCRA), and all other state / federal laws
  • Maintains route of accounts by utilizing approved collection strategies. Recognizes the importance of cost containment and handles accounts based on this knowledge
  • Performs skip tracing for verification of residence, social security, and phone numbers
  • Identifies accounts where payment in full is not possible and sets reasonable payment arrangements to obtain balance in full
  • Reviews delinquent accounts considered to be uncollectible. Ensures maximum efforts have been taken before assigning exhausted status to account
  • Adhering to Citation Services call policies and procedures
  • Assists in special projects, including compiling statistical data, preparing documents, and maintaining files

Job Requirements

  • Experience using customer services databases, CRM, online receivables system for cash application, performing collections, recording comments, order release
  • Must be proficient in all MS Office programs including Excel to an advanced level, Word and Outlook
  • Highly self-motivated, organized and a team player
  • Ability to prioritize, complete tasks in a timely and accurate manner with administrative experience required in a position that involved strong attention to detail
  • Effectively communicates while developing and maintaining collaborative working relationships

Education and Experience:

  • Three years plus Accounts Receivable and collection experience, including large volume customer accounts
  • Degree in a relevant field such as Accounting or Finance would be desirable but not essential

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