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Description
| Position Title: | Collections Specialist |
| Salary Range: | $19/HR |
| Location: | Northeast |
| Job Category: | Accounting Customer Service |
| Position Type: | Temp-to-Hire |
The Collections Specialist is responsible for providing professional customer service and collection recovery of bad debt accounts to client’s customers.
Duties/Responsibilities:
- Makes all necessary calls to effectively collect an account. Takes inbound calls and makes outbound calls. Utilizes approved letters for additional contact
- Handles customer inquiries in a timely manner
- Handles all calls in a professional, yet firm manner, while following the Fair Debt Collection Practices Act (FDCPA) guidelines, Fair Credit Reporting Act (FCRA), and all other state / federal laws
- Maintains route of accounts by utilizing approved collection strategies. Recognizes the importance of cost containment and handles accounts based on this knowledge
- Performs skip tracing for verification of residence, social security, and phone numbers
- Identifies accounts where payment in full is not possible and sets reasonable payment arrangements to obtain balance in full
- Reviews delinquent accounts considered to be uncollectible. Ensures maximum efforts have been taken before assigning exhausted status to account
- Adhering to Citation Services call policies and procedures
- Assists in special projects, including compiling statistical data, preparing documents, and maintaining files
Job Requirements
- Experience using customer services databases, CRM, online receivables system for cash application, performing collections, recording comments, order release
- Must be proficient in all MS Office programs including Excel to an advanced level, Word and Outlook
- Highly self-motivated, organized and a team player
- Ability to prioritize, complete tasks in a timely and accurate manner with administrative experience required in a position that involved strong attention to detail
- Effectively communicates while developing and maintaining collaborative working relationships
Education and Experience:
- Three years plus Accounts Receivable and collection experience, including large volume customer accounts
- Degree in a relevant field such as Accounting or Finance would be desirable but not essential